Shipping and Return Policy
Last updated: 01.04.1026
1. Shipping
We take great care in preparing each order to ensure it arrives safely and in perfect condition.
- Orders are processed within 5 business days
- Once shipped, you will receive a confirmation email with tracking information
Delivery times may vary depending on your location and the carrier.
While we do our best to ensure a smooth delivery experience, delays caused by shipping providers are outside of our control.
2. Delivery
Please ensure that your shipping details are correct at checkout. We cannot be held responsible for delays or issues caused by incorrect information.
Any customs duties or import taxes (for international orders) are the responsibility of the customer.
3. Returns
We want you to feel confident in your purchase.
In accordance with European regulations, you have 14 days from delivery to request a return.
How to request a return
To initiate a return, please contact us at contact@mgksupply.com within 14 days of receiving your order.
Once your request is approved, you will receive the return instructions.
Return conditions
To be eligible for a return:
- Items must be returned in their original condition, unworn and unwashed
- All original packaging must be included
- Returns must be shipped within 7 after approval
Return shipping
- Customers are responsible for arranging and paying for their own return shipping
- We do not provide prepaid return labels
- We strongly recommend using a tracked shipping service, as we are not responsible for lost return parcels
Important note on vintage items
Each piece is carefully curated vintage or secondhand, and we provide detailed descriptions and photos to ensure full transparency.
Items that match their description are not considered defective and remain eligible only under the standard return conditions.
Refunds
Once your return is received and inspected:
- You will be notified of the approval or rejection
- Approved refunds are issued to your original payment method
Shipping costs are non-refundable.